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We can confidently say that we have some of the best shipping times in the country! Being centrally located in the United States gives us prime shipping placement. We can have most orders to your door, with Standard Freight, in under 4 days! Other retailers would probably have you pay extra to get it there that fast.
While we may be a local shop, we sell our gear around the world! Most of our international orders can get to you via Standard Freight in about 10 days!
We’re proud to offer free ground shipping on orders over $75 to the lower 48 states.
We’re pleased to offer free Super Saver Shipping on international orders over US$1000.
There are several options available to you when it comes to shipping international orders. We’ll explain some of the most popular ones below:
Super Saver International
USPS Priority Mail International
USPS Priority Mail Express International
UPS Worldwide Expedited
UPS Worldwide Saver
SnapShip is available on select items at Dive Right In Scuba. When you see the SnapShip logo, we will expedite and rush your SnapShip Item out the door with Free 2nd Day Shipping in the Continental United States! If you order other items in addition to the SnapShip Items we will ship those with either Free Saver or via paid shipping (for items that don't qualify for free shipping).
If you’re exchanging a product for a different size or color, or to receive store credit, you can send your purchase back to Dive Right In Scuba (at your expense) and we will ship you the new product (at our expense), or give you a store credit when the product is received.
Here are a few things to remember when choosing a shipping option based on shipping time:
If you have any questions or need help with deciding which shipping option is the best for getting your product to you on time, please feel free to call us at 815-267-8400, and we can help make sure you get your gear when you need it.
Feel free to call us (815-267-8400) if you want to ensure we have your product in stock. We try to have everything in stock and ready to ship, but no matter how hard we try, sometimes we run out of an item. We will do everything in our power to ensure your products arrive in time for your trip or dive.
Our Shipping Protection Policy covers damaged, stolen, or lost items. Review the policy below to understand what our Shipping Protection covers.
If your package is lost or stolen while in transit, reach out to Dive Right In Scuba and we will investigate the issue for you. Please note that you will first need to wait 5 calendar days after the package was marked as delivered to file the claim. Also, you must submit your claim no more than 15 calendar days after your package is marked as delivered.
We will then file a claim with the shipping carrier and issue you your new product as soon as possible.
Before submitting your claim, we ask that you check surrounding buildings and houses to see if the package was delivered to a nearby location by mistake.
In the event that your shipment is lost or stolen and you opt to cancel your order, Dive Right In Scuba will refund your purchase price in the form of store credit less the cost of shipping and shipping protection.
Exclusions:
If an item arrives damaged, you can immediately file a claim with us. Please note that you must notify us of a damaged product no more than 7 calendar days after delivery, or this service will be voided. To file a claim, you’ll need to send pictures of the product and packaging to Dive Right in Scuba.
Please note that all packed material and damaged goods must be kept in the original condition that they arrived in, and the product cannot be used until the claim has been resolved.
Exclusions:
Thank you for all your support in making Dive Right In Scuba not just the premier scuba diving shop in Illinois, but also a source of scuba gear and expertise worldwide.
Dive Right In Scuba
“Scuba Gear For Divers, By Divers”
We offer several international shipping tiers (customs clearance times not included):
We offer a Shipping Protection Policy to cover these issues for the continental US, Hawaii, and US territories:
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Henderson is a trusted name in divewear, offering a wide range of wetsuits, boots, gloves, hoods, and accessories to keep you comfortable and protected on your dives. At Dive Right In Scuba, we're proud to offer a selection of Henderson products to meet the needs of divers at all levels.
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